Terms of Service

Effective Date: 3/26/2026

Company Name: iSales Solutions LLC

Contact Email: support@isalessolutions.com

 

These Terms of Service (“Terms”) govern your access to and use of the website located at https://www.isalessolutions.com (the “Site”) and all services, products, and offerings made available by iSales Solutions LLC (“we,” “us,” or “our”).

 

By accessing or using our Site or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, do not use our Site or services.

 

1. Services Overview

iSales Solutions LLC provides, without limitation:

 

• CRM consulting and implementation services, primarily for Pipedrive users

• Revenue operations and sales process design and optimization

• Ongoing support, optimization, and administration services

• Subscription‑based access or referral to third‑party software, for which we may receive referral or reseller commissions

• Digital products, templates, downloads, and training courses

 

These Terms apply to all website visitors, prospects, clients, and customers.

2. Payments, Billing, and Automatic Charges

2.1 General

All fees, pricing, and payment schedules for specific services are set forth in a separate written order form, proposal, scope of work, or service agreement (each, an “Order Form”). If there is a conflict between these Terms and an Order Form, the Order Form controls for that engagement.

 

Unless expressly stated otherwise in an Order Form, all fees are quoted and payable in U.S. dollars and are exclusive of applicable taxes.

 

2.2 Project‑Based Services

Unless otherwise stated in the applicable Order Form:

 

• Payment in Full (Preferred). Project fees must be paid 100% in advance at the time of contract signing.

• Deposit + Installments. If we agree to a payment plan, a non‑refundable deposit is due upon execution of the Order Form, and the remaining balance is billed in scheduled installments (typically every twenty‑eight (28) days) via automatic charges to the payment method on file.

• Non‑Refundable Deposit. Deposits are non‑refundable except where expressly stated in the Order Form.

• Condition to Start Work. We are not obligated to commence work until the contract is signed, the initial payment has been successfully collected, and a valid payment method has been placed on file for any remaining installments.

 

Any refund rights, if applicable, will be expressly stated in the Order Form. Absent such language, all project fees are non‑refundable once work begins.

 

2.3 Ongoing / Recurring Services

For ongoing support, optimization, administration, or retainer‑based services, unless otherwise stated in the Order Form:

 

• Fees are billed in advance every twenty‑eight (28) days, not by calendar month.

• Charges are processed automatically using the payment method on file.

• Services automatically renew on each 28‑day billing cycle until canceled in accordance with the applicable Order Form or these Terms.

• We may adjust pricing for future billing cycles upon prior notice, where permitted by the Order Form.

 

No refunds are provided for partial billing periods or unused service time, except where required by law.

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2.4 Digital Products & Training

• All digital products, downloads, and courses must be paid 100% upfront.

• Digital product purchases are non‑cancelable and non‑refundable unless expressly stated otherwise at the point of sale.

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2.5 Third‑Party Software Subscriptions

For any third‑party software, platforms, or tools we resell, refer, or configure:

 

• Payment terms are determined primarily by the software provider.

• Your use of such software is governed by the provider’s own terms, conditions, and billing practices.

• We are not responsible for billing disputes arising directly between you and the software provider.

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3. Payment Methods; Storage and Automatic Billing

3.1 Payment Methods and Processors

We use third‑party payment processors, including Stripe, to collect and process payments. By providing a payment method (such as a credit card, debit card, or bank account for ACH), you:

 

• Represent and warrant that you are authorized to use that payment method; and

• Authorize us and our payment processors to store your payment information and to charge that payment method for all fees incurred under your Order Form(s), including any applicable taxes, onetime charges, recurring charges, and installment payments.

 

Payment processing is subject to the terms, conditions, and privacy policies of our payment processors, which are incorporated by reference.

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3.2 Automatic Charges and Authorization

By entering into an Order Form that specifies recurring fees, payment plans, or installment schedules, you expressly authorize us to:

 

• Automatically charge your payment method on file on or after each due date specified in the Order Form or billing schedule (including every twenty‑eight (28) days for ongoing services, where applicable);

• Automatically retry failed charges multiple times within a reasonable period; and

• Charge any updated or replacement payment method provided by you or your financial institution.

 

You agree to maintain at least one valid, up‑to‑date payment method on file at all times while any amounts remain outstanding.

3.3 Failed Payments; Suspension for Non‑Payment

If any automatic charge is unsuccessful:

 

• We may retry the charge multiple times within a fourteen (14) day period.

• We may notify you and request that you promptly update your payment method.

 

If payment remains outstanding:

 

• More than seven (7) days after the due date: we may pause non‑critical or new work.

• More than fourteen (14) days after the due date: we may suspend all services, support, and access to deliverables until the account is brought current.

• More than thirty (30) days after the due date: we may terminate the applicable Order Form or engagement for cause, send the account to collections, and revoke any special terms or discounts.

 

You remain responsible for all fees incurred prior to suspension or termination.

3.4 Late Fees and Interest

Any amount not paid when due may accrue:

 

• A late charge of the lesser of one and one‑half percent (1.5%) per month (18% per year) or

• The maximum rate permitted by applicable law,

 

from the original due date until paid in full, plus our reasonable costs of collection (including attorneys’ fees), where permitted by law.

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3.5 Disputed Charges

To dispute any charge, you must notify us in writing at support@isalessolutions.com within fifteen (15) days of the charge date and provide reasonable detail of the dispute. We will review the dispute in good faith. Failure to timely dispute a charge constitutes your acceptance of that charge.

 

4. Client Responsibilities

To successfully deliver our services, you agree to:

 

• Provide timely access to systems (including admin‑level access to your CRM and related tools, where required).

• Maintain open and prompt communication.

• Respond to feedback, approvals, and revision requests within the agreed project timeframe.

• Ensure that your internal team (e.g., sales reps, managers) participates as reasonably necessary to implement and adopt the systems we configure.

 

Delays or failures caused by your inaction, internal approvals, or lack of engagement may impact project timelines and outcomes and do not warrant refunds, fee reductions, or free scope extensions.

 

5. Ownership & Intellectual Property

Unless otherwise agreed in writing in an Order Form:

 

• Upon full payment of all fees for a specific project, you own the configuration work performed in your own CRM and systems, as implemented for your account.

• We retain ownership of our pre‑existing materials, templates, frameworks, methodologies, and tooling used to deliver the services (collectively, “iSales IP”).

• We grant you a non‑exclusive, non‑transferable license to use iSales IP solely as incorporated into your internal systems for your business purposes.

 

We may include anonymized or generalized descriptions of client work, results, or configurations in our portfolio, marketing materials, or case studies, provided we do not disclose your confidential information or identify you without your consent.

 

Any unauthorized copying, distribution, resale, or public sharing of our proprietary materials, templates, or courses is strictly prohibited.

 

6. Warranties & Disclaimers

We will deliver our services in a professional and workmanlike manner and to the best of our ability. However, you understand and agree that:

 

• We do not guarantee any particular outcomes, revenue levels, lead volume, sales performance, or other specific results from our services.

• We do not control and are not responsible for the performance, uptime, or functionality of any third‑party software or platforms (including, without limitation, Pipedrive, Zapier, phone systems, or email providers).

 

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS OR AN ORDER FORM, ALL SERVICES, MATERIALS, AND THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON‑INFRINGEMENT.

 

7. Limitation of Liability

To the fullest extent permitted by law:

 

• WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS, OUR SITE, OR OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

• OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS AND ANY ORDER FORM SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO THE CLAIM.

 

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

 

8. Communications Consent

By providing your contact information through our Site, forms, or other channels, you consent to receive communications from us, including but not limited to emails, phone calls, and SMS messages regarding:

 

• Your inquiries or active projects

• Service and billing updates

• Product or service announcements and promotions

 

Standard message and data rates may apply for SMS. You may opt out of promotional communications at any time by following the instructions provided in the message (e.g., replying STOP to SMS or clicking the unsubscribe link in emails). Transactional or service‑related communications may still be sent where permitted by law.

9. Confidentiality

We respect your privacy and confidentiality. Any non‑public information you share with us in the course of receiving services will be treated as confidential and used only:

 

• To deliver the services,

• To manage our relationship with you, or

• As required by law.

 

We will not disclose your confidential information to third parties except to our employees, contractors, and subprocessors (such as payment processors and hosting providers) who need to know it to perform services for you and who are bound by appropriate confidentiality obligations.

 

10. Publicity; Testimonials; Case Studies

10.1 Use of Name and Logo. 

Unless otherwise agreed in writing, you grant iSales Solutions LLC a non‑exclusive, worldwide, royalty‑free license to use your company name, logo, and brand marks for the purpose of identifying you as a client on our website, in presentations, and in other marketing and sales materials.

 

10.2 Testimonials. 

If you provide us with a testimonial, endorsement, review, quote, or similar statement (in writing, verbally, or via survey/interview), you grant us the right to use, edit for length/clarity (without changing the substance), reproduce, publish, and distribute that testimonial, together with your name, job title, and company name, on our website, in marketing and sales materials, and in other media, in each case in connection with promoting our services.

 

10.3 Case Studies and Results. 

We may use anonymized or aggregated performance data and results from your engagement (for example, percentage improvements in conversion rates, win rates, or response times) in case studies, content, and marketing materials, provided that such data does not identify you or your company by name without your prior written consent. We will only use identifiable results (i.e., tying specific metrics to your name/logo) in case studies or public content where you have approved such use in writing (email is sufficient).

 

10.4 Opt‑Out. 

If you do not wish for your name or logo to be used for publicity purposes, you may notify us in writing at support@isalessolutions.com, and we will make reasonable efforts to cease new uses on a go‑forward basis.

 

11. Termination

We may suspend or terminate your access to the Site or our services at any time, with or without cause, upon notice to you, subject to any additional terms in an Order Form.

 

You may terminate an ongoing service engagement by providing written notice in accordance with the applicable Order Form. Termination does not relieve you of the obligation to pay fees for services already rendered or for any committed minimum terms stated in the Order Form.

 

Sections that by their nature should survive termination (including but not limited to payment obligations, ownership, confidentiality, limitation of liability, and dispute provisions) will survive any termination.

 

12. Governing Law

These Terms and any dispute arising out of or related to them, our Site, or our services shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles. You consent to the exclusive jurisdiction and venue of the state and federal courts located in Maryland for any such disputes.

 

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Effective Date” at the top of this page. Changes are effective immediately upon posting to the Site. Your continued use of the Site or services after the updated Terms are posted constitutes your acceptance of the changes.

 

14. Contact Us

If you have questions about these Terms, please contact us at:

 

📧 support@isalessolutions.com