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Terms of Service

Effective Date: 3/21/2025
Company Name: iSales Solutions LLC
Contact Email: support@isalessolutions.com

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These Terms of Service (“Terms”) govern your access to and use of the website located at https://www.isalessolutions.com (the “Site”) and all services, products, and offerings made available by iSales Solutions LLC (“we,” “us,” or “our”).

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By accessing or using our Site or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

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1. Services Overview

iSales Solutions LLC provides:

  • CRM consulting and implementation services, primarily for Pipedrive users

  • Ongoing support packages and sales process optimization

  • Subscription-based access to third-party software, for which we may receive referral commissions

  • Digital products, templates, downloads, and training courses

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These Terms apply to all website visitors, clients, and customers.

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2. Payments & Billing

Service Work

  • 50% of project fees are due upfront as a non-refundable deposit

  • The remaining 50% is billed one month after the deposit, unless specified otherwise in your contract

  • Invoices are due upon receipt

  • The final 50% may be refunded only if the outlined work is not completed by iSales Solutions

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Ongoing Support

  • Monthly support is billed 100% upfront at the start of each month

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Digital Products & Training

  • All digital products, downloads, and courses must be paid 100% upfront

  • Digital product purchases are non-refundable

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Software Subscriptions

  • Payment terms for third-party software subscriptions are determined by the software providerFailure to make timely payments may result in paused services or account access. Late fees may apply as outlined in individual service agreements.

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3. Client Responsibilities

To successfully deliver our services, clients are expected to:

  • Provide timely access to systems (including admin access to your CRM)

  • Maintain open and prompt communication

  • Respond to feedback and revision requests within the agreed project timeframe

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Delays due to client inaction may impact project timelines and do not warrant refunds or fee reductions.

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4. Ownership & Intellectual Property

Unless otherwise agreed in writing:

  • All implementation work, deliverables, and materials become the property of the client once full payment has been received

  • iSales Solutions may include anonymized versions of client work in its portfolio for promotional purposes

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Any unauthorized use or redistribution of our materials, templates, or courses is strictly prohibited.

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5. Warranties & Disclaimers

We will deliver services in a professional and workmanlike manner and to the best of our ability.

However, we make no guarantees or warranties about:

  • The outcomes, results, or revenue generated from our services

  • Software performance from third-party platforms (e.g., Pipedrive, Zapier, etc.)

All services and materials are provided “as-is” without warranties of any kind, either express or implied.

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6. Limitation of Liability

To the fullest extent permitted by law, iSales Solutions LLC shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, data loss, or business interruption.

Our total liability under these Terms shall not exceed the amount paid by you for services within the prior 6-month period.

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7. Confidentiality

We respect your privacy and confidentiality. Any non-public information shared with us in the course of providing services will be kept confidential and not shared with third parties, except as required by law or with your permission.

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8. Termination

We reserve the right to terminate or suspend access to our services at any time, for any reason, including violation of these Terms.

You may terminate service agreements by providing written notice, subject to the payment and refund terms listed above.

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9. Governing Law

These Terms and any dispute arising hereunder shall be governed by the laws of the State of Maryland, without regard to its conflict of law principles. By using our services, you consent to jurisdiction and venue in the courts of Maryland.

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10. Updates to These Terms

We may update these Terms of Service from time to time. We encourage you to review this page periodically. Changes are effective immediately upon posting.

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11. Contact Us

If you have questions about these Terms, please contact us at:
📧 support@isalessolutions.com

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